Self-Exclusion Policy and Player Protection at CrownGreen
CrownGreen provides a voluntary self-exclusion tool designed to block account access for a minimum period of 6 months or indefinitely. Unlike short-term cooling-off breaks, self-exclusion enforces strict, non-reversible service restrictions across the platform. This feature can be activated at any time through account settings or customer support by verified Irish players aged 18 and older. For confidential external guidance, players can contact Problem Gambling Ireland directly at 089 241 5401.
Understanding Cooling-Off vs. Self-Exclusion
CrownGreen offers two distinct account restriction options to assist players in managing their gaming activity. Selecting the appropriate control depends on whether a temporary break or a binding platform block is needed:
- Cooling-Off Period: A temporary suspension lasting from 24 hours up to several weeks. Once the selected timeframe expires, full account access and gaming features automatically resume without additional administrative steps.
- Self-Exclusion: A formal, binding restriction lasting for a minimum of 6 months, up to indefinite permanent closure. Self-exclusion completely blocks login access, prohibits deposits, halts promotional material, and cannot be canceled or shortened under any circumstances prior to the agreed end date.
Both options immediately restrict deposit functions, real-money gameplay, and promotional eligibility. For independent guidance on choosing the right control, Irish residents can reach Problem Gambling Ireland at 089 241 5401.
How to Request Self-Exclusion
Players based in Ireland can activate self-exclusion through two primary methods to restrict account permissions immediately:
- 1
Log In to the Profile: Visit the main CrownGreen website on desktop or mobile and log into your account.
- 2
Navigate to Responsible Gaming Settings: Open the Account Settings dashboard and select the Responsible Gaming tools section.
- 3
Select the Exclusion Duration: Choose your preferred restriction term (6 months, 1 year, or permanent/indefinite).
- 4
Confirm the Request: Submit the internal form to activate immediate automated self-exclusion across the account.
- 5
Email Support (Alternative Method): Send a written request directly to [email protected] stating your explicit intent to self-exclude.
- 6
Provide Account Identification: Include your full legal name, account username, registered email address, and requested exclusion timeframe.
- 7
Receive Formal Confirmation: Await email confirmation from the support team validating that account restrictions have been applied.
- 8
Enforce Platform Restrictions: System access is frozen immediately, promotional outreach is suppressed, and any attempts to open new profiles during the active exclusion window are flagged and blocked.
Financial Balance Return and Restrictions
Activating self-exclusion at CrownGreen Casino does not forfeit remaining real-money cash balances held in EUR (€). Account balances are processed in accordance with strict operational protocols:
| Account Situation | Operational Treatment Protocol |
|---|---|
| Real Funds in EUR (€) | Returned in full to the original deposit method following standard KYC document verification. |
| Active Bonus Funds | Removed and forfeited immediately in accordance with general promotional terms and conditions. |
| New Deposit Attempts | Automatically blocked by payment gateway controls during the active exclusion window. |
| Bet Placement | Completely restricted across all real-money slots, table games, and live dealer streams. |
| Withdrawal Requests | Processed through standard identity verification checks prior to returning funds. |
Duration and Access After Self-Exclusion
CrownGreen provides structured exclusion durations to support varying player requirements:
- Minimum Commitment: Self-exclusion starts at a mandatory 6-month minimum, which cannot be revoked, shortened, or overridden by either the player or support staff.
- Extended Terms: Fixed exclusion terms can be configured for 12 months, 24 months, or custom multi-year periods.
- Indefinite Exclusion: Players can elect permanent self-exclusion without a pre-set end date.
- Post-Expiry Cooling-Off: Once a fixed-term self-exclusion period expires, the account does not reopen automatically; a mandatory cooling-off review applies.
- Reactivation Protocol: Restoring access following an indefinite or expired self-exclusion requires a formal written request submitted to support, followed by a mandatory 24-hour cooling-off period and secondary compliance evaluation.
Support Available for Players in Ireland
If gambling ceases to be a form of entertainment, independent assistance is readily available across Ireland:
- Problem Gambling Ireland: Call 089 241 5401 or email [email protected] for confidential phone support, advice, and counseling referrals.
- CrownGreen Support: Contact [email protected] to initiate self-exclusion or receive guidance on responsible gaming tools.
- Statutory Compliance: All platform services enforce strict 18+ age restrictions, maintaining regulatory standards across Ireland.
Frequently Asked Questions (FAQ)
Can I shorten or cancel my self-exclusion period?
No. Once confirmed, a self-exclusion request is legally binding and non-reversible. The chosen timeframe must expire completely before any request for account reinstatement can be reviewed.
What happens to my bonuses and marketing messages?
Active bonus balances and free spin allocations are forfeited immediately upon self-exclusion confirmation. Your contact details are removed from marketing channels to stop all promotional emails and SMS notifications.
How is my account handled at the end of self-exclusion?
Accounts do not reopen automatically when the exclusion period ends. You must submit a written request to [email protected], complete a secondary review, and observe a mandatory 24-hour cooling-off period before access is restored.
Who can I contact in Ireland for additional help?
You can contact Problem Gambling Ireland at 089 241 5401 for free, independent counseling. CrownGreen support is also reachable at [email protected] for self-exclusion processing.